Luxury fresh Flower Delivery Toronto & the GTA

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Fill out the form below for our team to reach out to you (average wait time 1 hour) or call us for immediate inquiries at (647) 500-7964

/** * CHARLY CHATBOT - ALL-IN-ONE VERSION (NO SERVER REQUIRED) * * Instructions: * 1. Go to Shopify Admin > Online Store > Themes * 2. Click "..." next to your theme > Edit Code * 3. Open "theme.liquid" or a new snippet * 4. Paste this entire script before the tag */ (function() { 'use strict'; // ========== THE KNOWLEDGE BASE (Everything is here!) ========== const KnowledgeBase = { store: { name: 'Charmily Petals', contact: 'info@charmilypetals.com', instagram: '@charmily.petals', location: 'Toronto, GTA' }, // Core policies policies: { refunds: "All sales are final. Due to the perishable nature of flowers, we don't offer refunds once an order is fulfilled.", delivery: "We deliver across the GTA! Same-day delivery is available if you order before 11am (weekdays) or 10am (weekends).", pickup: "Free pickup is available! Just select it at checkout.", timing: "Standard orders take 3-4 days to process, but we always try to be faster!" }, // Common questions faqs: { "how long": "Our fresh roses usually last 7-10 days with proper care (cool spot, fresh water!).", "custom": "We love custom orders! The best way is to DM us on Instagram @charmily.petals.", "where": "We are based in Toronto and serve the entire Greater Toronto Area.", "price": "Our bouquets start at $150. Some of our bestsellers are Je T'adior ($155) and Message in a Bouquet ($215)." }, // Product list products: [ { name: "Message in a Bouquet", price: "$215" }, { name: "Je T'adior", price: "$155" }, { name: "Date Night", price: "$150" }, { name: "Élysées Hydrangeas", price: "$180" }, { name: "Angel's Kiss", price: "$160" } ] }; // ========== THE BRAIN (Logic) ========== const CharlyBrain = { getResponse(userInput) { const input = userInput.toLowerCase(); // 1. Check for Greetings if (input.includes("hi") || input.includes("hello") || input.includes("hey")) { return "Hi there! 🌹 I'm Charly. I know everything about our bouquets and policies. What can I help you with today?"; } // 2. Check Policies if (input.includes("refund") || input.includes("return")) return KnowledgeBase.policies.refunds; if (input.includes("delivery") || input.includes("shipping")) return KnowledgeBase.policies.delivery; if (input.includes("pickup")) return KnowledgeBase.policies.pickup; if (input.includes("how long") || input.includes("time")) return KnowledgeBase.policies.timing; // 3. Check FAQs for (let key in KnowledgeBase.faqs) { if (input.includes(key)) return KnowledgeBase.faqs[key]; } // 4. Check Products if (input.includes("product") || input.includes("bouquet") || input.includes("flower")) { let pList = KnowledgeBase.products.map(p => p.name + " (" + p.price + ")").join(", "); return "We have some beautiful options! Our bestsellers include: " + pList + ". Would you like to see more details on any of these?"; } // 5. Check Contact if (input.includes("contact") || input.includes("instagram") || input.includes("email")) { return "You can email us at " + KnowledgeBase.store.contact + " or DM us on Instagram " + KnowledgeBase.store.instagram + " for a fast response!"; } // Default Fallback return "I'm not quite sure about that, but I'm still learning! 🌹 You can ask me about our delivery, refund policy, or our best-selling bouquets."; } }; // ========== THE INTERFACE (Attaching to your existing chat) ========== // This part detects when you type in your current chat and provides the answer function initCharly() { console.log("Charly's Knowledge Base is active! 🌹"); // We hook into your existing 'Charly' variable if it exists if (window.Charly) { const originalGetResponse = window.Charly.getResponse; window.Charly.getResponse = function(msg) { const smartAnswer = CharlyBrain.getResponse(msg); // If our smart brain has a specific answer, use it! if (smartAnswer && !smartAnswer.includes("not quite sure")) { return { text: smartAnswer, quickReplies: ['See bouquets', 'Delivery info'] }; } // Otherwise, fall back to the original logic return originalGetResponse.call(window.Charly, msg); }; } } // Run when page is ready if (document.readyState === 'complete') { initCharly(); } else { window.addEventListener('load', initCharly); } })();

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